Account Manager – Business Customers

About the role

Telstra is hiring an Account Manager in Hoppers Crossing, Victoria, to manage and grow a defined portfolio of business customer accounts. The role supports deep customer relationships and helps grow revenue across Telstra's business customer portfolios by helping customers find the best ICT solutions to meet their business goals.

Key responsibilities

• Manage customer relationships to drive customer satisfaction and achieve revenue and sales objectives for the portfolio.
• Help implement segment and portfolio strategy, including outbound campaigns, to retain and grow customer portfolios.
• Manage inbound and outbound sales and service contracts, explore sales opportunities, respond to queries and escalate complaints and leads to more experienced team members.
• Collaborate with peers, team members and stakeholders across the TBTC channel (e.g. Field Sales Team and partners) to identify and qualify leads.
• Take part in customer initiatives such as account and portfolio plans, and maintain high-quality customer data.
• Meet individual and team sales and performance KPIs.
• Keep upskilling across Telstra's product and business solution portfolio and embrace change and technology.

Required profile

• Excellent relationship-building and organisational skills.
• Written and verbal communication skills.
• Ability to listen to and understand customers and put the customer first.

Required skills

• Cisco IP
• Customer Relationship Management (CRM)
• End-to-end sales
• Excel
• PowerPoint
• ICT management

What we offer

• Flexible working, wherever you live.
• Additional leave days and parental leave (16 weeks full pay or 32 weeks half pay).
• Incentive programs and 25% off Telstra products and partner discounts.
• Access to 17,000 learning programs and university credit options.
• Opportunities to work in 22 countries.