Workplace Relations Specialist

About the role

The Workplace Relations team at Commonwealth Bank helps the bank navigate complex people matters while balancing employee wellbeing, legislative obligations and business outcomes. As a Workplace Relations Specialist, you will partner with leaders, HR Business Partners and employees to give expert advice and support on employee matters, managing cases from initial enquiry through to resolution. You will work alongside experienced ER professionals covering performance management, misconduct, workplace investigations and employee disputes.

Key responsibilities

• Manage a diverse portfolio of employee and workplace relations matters from assessment through to resolution.
• Advise on performance management, misconduct, grievances, workplace disputes, personal illness matters, discrimination, harassment and bullying.
• Conduct or support workplace investigations and fact-finding activities.
• Resolve complex people matters with leaders, HR Business Partners and other stakeholders.
• Support external matters involving workplace representatives, solicitors, unions and regulatory bodies where required.
• Assist with unfair dismissal and other Fair Work related matters.
• Coach leaders on managing employee relations matters.
• Facilitate workshops and training on workplace relations and people leadership.
• Identify emerging trends and escalate high-risk matters, and contribute to process improvement projects.

Required profile

• Minimum 2 years' experience managing employee relations or workplace relations matters in a corporate, consulting or legal environment.
• Tertiary qualification in Human Resources, Employment Relations, Law or a related discipline.
• Demonstrated experience in workplace investigations, case management and dispute resolution.
• Experience with misconduct, performance management, grievances and workplace complaints.

Required skills

• Strong knowledge of Australian workplace relations legislation and employment frameworks.
• Excellent judgement, problem-solving and stakeholder management skills.
• Ability to manage competing priorities and a high volume of work.
• Strong written communication, including investigation and case documentation.