Workplace Coordinator

About the role

JLL is hiring a Workplace Coordinator in Sydney to deliver an exceptional client experience every day through engagement, proactive communication and high-touch service within a client's offices. The role increases engagement and partnership between JLL, service partners and Westpac, implements the experience program at the client site and acts as the face of the workplace for staff and visitors.

Key responsibilities

• Serve as the first point of contact for employee enquiries, issues, troubleshooting and feedback, improving the comfort of employees and guests
• Be a visible, welcoming presence at reception and entry points and hold regular floor walks to spot needs and improve the day-to-day experience
• Support engagement activities and events with JLL and Westpac stakeholders
• Support data collection, insights and reporting aligned to Westpac's goals
• Work with the account team to deliver Experience Services across Facility Management, Engineering, Transactions and Projects, and coordinate vendors and service partners
• Carry out routine walkthroughs and soft services checks, respond to requests promptly and escalate risks such as privacy breaches or security incidents
• Contribute to continuous improvement by identifying gaps and sharing ideas

Required profile

• Prior relevant experience in hospitality, workplace/office operations, facility or property support, or operations (commercial real estate exposure preferred)
• Exceptional customer service skills and a genuine passion for hospitality and positive workplace experiences
• Strong written and verbal communication and confidence with a wide range of stakeholders
• Organisation and attention to detail, able to manage multiple priorities in a fast-paced environment
• Ability to work independently and collaborate within an account team

Required skills

• Confidence with everyday workplace technology, including Microsoft Office (Teams, Outlook, Excel, Word, PowerPoint, OneNote)

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work