Workforce Planning Analyst

About the role

The Chief Operations Office (COO) of the Commonwealth Bank Group's Business Institutional and Market Operations (BIMO) runs a flexible operations environment supported by workforce planning, forecasting, resource modelling and analytics. As a BIMO Workforce Planning Analyst you will maintain workforce planning models, analyse demand and capacity, prepare workforce insights and contribute to planning decisions that improve operational performance.

Key responsibilities

• Deliver accurate forecasts, capacity plans and resource recommendations that support business objectives.
• Develop, maintain and improve planning models that give reliable demand, capacity and resourcing insights.
• Collect, analyse and interpret data from multiple sources, turning findings into actionable recommendations.
• Design and maintain dashboards, visualisations and reporting solutions for data-driven decisions.
• Support Resource Planning Meetings, governance forums and planning cycles with forecasts, plans and performance insights.
• Partner with stakeholders to assess business impacts, develop planning scenarios and advise on demand, capacity, recruitment needs and operational risks.
• Maintain accurate FTE records, data integrity and governance standards.
• Use technology, analytics, automation and best-practice methods to drive continuous improvement.

Required profile

• 3+ years of experience in workforce planning, forecasting and workforce analytics.
• Strong analytical and problem-solving ability, planning, organisation and prioritisation skills.
• Excellent stakeholder management, communication and interpersonal skills.
• High attention to detail, commitment to governance and a customer-focused mindset.
• Understanding of workforce management and operational environments; back-office and market operations experience highly regarded.
• Bachelor's degree in IT, computer science, data science, commerce or business management is advantageous.

Required skills

• Advanced Microsoft Excel.
• Power BI, Tableau, SQL or Verint WFM is highly regarded.

Applicants who are already part of the Commonwealth Bank Group must apply through the group's internal application system. The advertising ends on 27 October 2026.