Wellbeing Practitioner - Veterans Support

About the role

A purpose-driven organisation in Darwin is seeking a compassionate Wellbeing Practitioner to support veterans, current serving Defence members and their families. The role delivers person-centred case management, coordinates support services and helps clients navigate health, financial and social challenges through a trauma-informed, strengths-based approach. It involves an active caseload of around 15-20 clients and collaboration with health professionals, government agencies and community organisations.

Key responsibilities

• Conduct psychosocial assessments and develop individualised case management plans with clients
• Build trusting relationships with veterans and their families
• Coordinate referrals to health, mental health, housing, financial and community support services
• Facilitate access to emergency relief, financial assistance and wellbeing programs
• Monitor progress, adapt support strategies and escalate risks where appropriate
• Maintain accurate, confidential client records and referral documentation
• Partner with government agencies, healthcare providers, ex-service organisations and community stakeholders
• Work with multidisciplinary teams and apply ethical, evidence-based, trauma-informed practice

Required profile

• Degree in Human Services, Health Sciences or a related discipline, enabling registration or eligibility for a professional body such as AASW, AHPRA or PACFA
• At least two years' experience in a wellbeing, case management or community services role
• Strong knowledge of strengths-based case management
• Experience coordinating referrals and working with service providers
• Understanding of the Australian Defence Force environment and the veteran community is highly regarded
• Willingness to complete the Advocacy Training and Development Program (ATDP) or the applicable welfare training pathway

Required skills

• Excellent communication, interpersonal and relationship-building skills
• Ability to manage competing priorities, keep accurate records and handle complex caseloads
• Confidence with sensitive information
• Proficiency in Microsoft Office and ability to learn client management systems

Some interstate or intrastate travel may be required. The organisation is committed to equal opportunity and offers supervision, peer case reviews and ongoing professional development.