Warranty Administrator

About the role

Hitachi Construction Machinery Australia's Dandenong Branch is looking for a Warranty Administrator to join its Service team. Reporting to the Service Manager, you will ensure warranty claims are processed accurately and efficiently while supporting the Service department, working closely with technicians, customers and internal stakeholders.

Key responsibilities

• Review and process warranty claims according to policies, procedures and manufacturer guidelines
• Work with the Service team to validate claims and coordinate warranty activities
• Monitor claim progress and communicate updates to customers and stakeholders
• Prepare and process invoices for completed work orders
• Maintain accurate records and register claims, documentation and contracts in company systems
• Help prepare documentation for internal and external warranty audits
• Provide general administrative support to the Service department

Required profile

• Previous experience in warranty, service administration or a similar coordination role
• Knowledge of warranty processes and best-practice warranty management
• Strong attention to detail and excellent organisational skills
• Ability to prioritise tasks in a fast-paced environment
• Proactive, self-motivated and customer-focused attitude

Required skills

• Intermediate MS Office skills, particularly Word and Excel

What we offer

• Base salary plus superannuation and biannual bonuses
• Staff discounts through the Employee Orange Benefits Program
• Paid parental leave policy
• Discounted health insurance and Employee Assistance Program
• Referral program with cash rewards
• Ongoing training and professional development opportunities