UX & Content Designer

About the role

BDO is seeking a UX & Content Designer to join its Information Technology team on a 2‑year fixed‑term contract. The role will help shape and enhance the Global Portal, BDO’s secure client collaboration platform, working from one of the major Australian offices.

Key responsibilities

• Conduct user research through interviews, surveys, usability testing and feedback analysis.
• Maintain user personas, journey maps and experience artefacts, and translate insights into wireframes, prototypes and experience concepts.
• Improve content, navigation, onboarding resources and information architecture to boost usability and discoverability.
• Partner with product, technology and business stakeholders to deliver user‑centred solutions and champion accessibility and best‑practice UX principles.

Required profile

• Passion for understanding user behaviour and improving digital experiences.
• Experience in UX, content or service design, including conducting user research and creating design artefacts.
• Strong stakeholder engagement, communication and influencing skills.
• Evidence‑based problem‑solving approach and ability to work collaboratively across product, technology and business teams.

Required skills

• Figma (highly regarded).
• Experience with SharePoint‑based help centres, hubs or digital support experiences (preferred).

What we offer

• Access to professional mentors, health and wellbeing programmes, and flexible leave options.
• Opportunities for learning, development and participation in community initiatives.