Transport Duty Manager - InterContinental Hayman

About the role

InterContinental Hayman Great Barrier Reef is looking for a Transport Duty Manager to lead the resort's guest transport services while also carrying out hotel-wide Duty Manager duties. The role covers guest arrivals and departures, airport, marina, vessel and helicopter transfers, porter services, luggage operations and transport logistics, and includes acting as Manager on Duty (MOD) as rostered.

Key responsibilities

• Oversee all guest transport operations, transfers and luggage services.
• Coordinate guest and VIP arrivals and departures with internal teams and external transport partners.
• Deliver personalised service, anticipate guest needs and manage service recovery.
• Act as Manager on Duty, providing operational leadership and resolving guest concerns.
• Conduct operational inspections and briefings to maintain resort standards.
• Lead, coach and develop the Transport team.
• Identify opportunities to improve efficiency while maintaining exceptional service.
• Maintain compliance with workplace health and safety requirements, company policies and brand standards.
• Maintain relationships with external partners such as Helireef, SeaLink, Coral Sea Marina and Hamilton Island Airport.
• Complete operational reports, incident documentation and Duty Manager handovers.

Required profile

• Previous leadership experience in a luxury hotel, resort or hospitality environment.
• Current Queensland driver's licence.
• Queensland RSA certification, or willingness to obtain it.
• Ability to travel by vessel and work a rotating roster including nights, weekends and public holidays.
• Tertiary qualification in Hotel Management or Business highly regarded.

Required skills

• Strong knowledge of guest services, Front Office and transport operations.
• Excellent communication, problem-solving and decision-making skills.
• A hands-on leadership style with a passion for guest experiences.

What we offer

• Salary of $79,521.89 plus superannuation.
• Subsidised staff accommodation and meals, plus staff facilities such as a pool, beach, gym, bar, diner and laundry.
• Career growth, training and professional development opportunities.
• Employee, friends and family discount rates across InterContinental properties worldwide.