Training and Customer Support Specialist

About the role

Roborigger, a Perth-based company expanding its local and international operations, is looking for a Training and Customer Support Specialist. The role works with the product development, marketing and sales teams to deliver efficient training to users worldwide and to build and maintain strong relationships with users after they have been trained. It involves travel to support and train the national user base and agents worldwide.

Key responsibilities

• Work with product development, marketing and sales teams to deliver efficient training to users worldwide
• Build and maintain strong relationships with Roborigger users after they have been trained
• Travel to support and train the national user base and agents worldwide
• Gather feedback from users and pass it to the design and operations teams
• Talk with site personnel and learn about their experiences on the job
• Prepare operating manuals and work instructions for users around the world

Required profile

• Formal qualifications and experience as a rigger, dogman or crane operator
• Experience as a trainer; a formal qualification is not required but is a benefit
• Ability to work with engineering, manufacturing and service teams and understand the technical aspects of the product
• Highly computer literate
• Self-motivated, able to work autonomously and willing to travel as required
• Enjoys the product line and a fast-moving company

What we offer

• Competitive remuneration
• A share option plan giving a stake in the company's growth

To apply, send your resume and a cover letter explaining how you meet the requirements to the Managing Director.