Trade Supervisor

About the role

An experienced Trade Supervisor is sought to join the Metcash store in Pambula. Reporting to the Trade Team Manager, the role covers day-to-day supervision of the store's trade sales operations. It is a hands-on position covering trade sales and operational performance, inventory management, workforce planning, transport operations, safety and team development. The role is full time with some weekend rostering, such as every other Saturday, which is negotiable for a suitable candidate.

Key responsibilities

• Supervise the day-to-day sales and operations of the trade department.
• Support trade sales performance while delivering exceptional customer service.
• Prepare team rosters and oversee workforce planning.
• Coach and develop team members to build capability and performance.
• Oversee inventory management, stock accuracy and stock flow processes.
• Promote safe work practices and contribute to a positive safety culture.
• Support recruitment, onboarding and training of new team members.

Required profile

• Previous supervisory, department management or store management experience in retail, trade, hardware, building supplies or a related industry.
• Hands-on leadership style and ability to support and develop team members.
• Experience managing rosters, operational processes and inventory.
• Ability to balance customer service, operational priorities and commercial outcomes.
• Strong problem-solving and decision-making skills, and excellent communication and relationship-building skills.
• Trade sales, hardware or building supplies experience is desirable.
• Experience in transport or logistics and a forklift licence are highly regarded.