Technical Support Representative
Axon · Melbourne
Job description
About the role
Axon is seeking a Technical Support Representative to provide first‑class technical assistance to customers across multiple channels. The role is hybrid, based in Melbourne, and focuses on troubleshooting hardware, software and networking issues while delivering excellent customer service.
Key responsibilities
- Troubleshoot and resolve product, networking, software installation, performance and device return issues.
- Build and maintain expertise on all Axon products, solutions and policies.
- Assist customers with problem‑solving skills and empathy, reporting bugs and trends to stakeholders.
Required profile
- Bachelor’s degree preferred or equivalent work experience.
- 1+ years of technical support experience with software, hardware or web‑based solutions.
- Excellent verbal and written communication; fluency in multiple languages is a plus.
- Ability to pass a CJIS background check and handle sensitive information.
Required skills
- Proficiency with Windows operating systems.
- Experience with mobile devices and cloud‑based solutions.
- Strong analytical and troubleshooting abilities.
- Proficiency with Microsoft Office.
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Published 1 week ago
Expires 1 month from now
14 views · 0 interested
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Axon
Melbourne