Team Leader - NDIS Support Coordination

About the role

MyIntegra, part of the APM Group, provides NDIS Plan Management and Support Coordination services across Australia. Its Support Coordinators assess needs and coordinate support for NDIS participants. The Team Leader supports and inspires the team in NSW and delivers exceptional service to participants.

Key responsibilities

• Manage the operations of the Support Coordination service line in NSW and help achieve optimal service delivery.
• Take part in developing and implementing strategic Support Coordination business plans and contribute to Integrated Care initiatives.
• Ensure the team follows NDIS terms of business and professional, disability and quality standards.
• Keep operational records (compliant handling, induction training, staffing register) up to date for ISO and NSDS compliance, and maintain accurate case records while protecting privacy.
• Follow and audit-comply the processes for community visits and home working.
• Promote a safe, non-discriminatory workplace and monitor client and customer satisfaction.
• Maintain regular contact with LAC NDIS Planners and attend NDIS Provider meetings.
• Handle service line queries and complaints from internal and external stakeholders within the requested timeframes and act on participant satisfaction survey feedback.

Required profile

• Allied Health qualifications, or at least a Certificate IV in Allied Health, Disability or Aged Care or similar.
• Strong knowledge of the NDIS.
• Experience leading teams, preferably in a community-based direct service delivery role.
• Current NDIS Worker Screening clearance and a Working with Children Check.

Required skills

• Excellent verbal and written communication and presentation skills.
• Organisational and time management skills.
• Ability to engage potential clients and build stakeholder relationships.

What we offer

• A flexible, supportive and friendly team environment.
• Ongoing training, career progression and professional development.
• An attractive salary and an Employee Assistance Program.
• Paid parental leave with top-up opportunities.
• Discounts at major retailers and an employee recognition program.