Team Leader - Home Care Support Workers

About the role

Healthcare Australia (HCA), Australia's largest specialist healthcare workforce provider, is looking for a Team Leader (Service Delivery Lead) to lead a team of Support Workers across a broad Sydney service area. This is a hands-on people leadership role, working in the field to coach and mentor your team, support client relationships and manage service issues.

Key responsibilities

• Coach, mentor and support Support Workers through onboarding, training, field visits, reviews and ongoing development.
• Build strong client relationships, respond to concerns and complaints, and ensure services are delivered safely and to a high standard.
• Work with Rostering and Recruitment to manage availability, fill shifts, support workforce planning and strengthen retention.
• Identify opportunities to improve the workforce and client experience, service delivery and ways of working.
• Partner with Care Managers, Recruitment, Rostering and the wider HCA team to solve problems and deliver excellent service.

Required profile

• Experience as a support worker, or as a retail manager who has moved into support work.
• Previous experience in aged care or as a support worker.
• A current driver's licence and the ability to travel across the service area for field visits.

Required skills

• Experience coaching, mentoring and developing staff.
• Strong understanding of frontline care and supporting vulnerable clients.
• Confidence managing client concerns, complaints and difficult conversations.
• Excellent relationship-building and communication skills.
• Ability to manage multiple priorities in a busy environment and work across stakeholders and teams.

What we offer

• Work Life Leave: 5 additional days off after one year, once annual leave has been used.
• Hybrid working: 3 days in the office during probation, then 2 days in the office and 1 day from home.
• Opportunity to grow your leadership and workforce management career within a growing healthcare organisation.