Field Service Technician

About the role

Join Fisher & Paykel's Customer Experience team in Sydney as a Field Service Technician, representing a premium appliance brand directly in customers' homes.

Key responsibilities

• Diagnose product faults and determine efficient, accurate solutions.
• Perform service and repair work to high technical and safety standards, aiming for first‑time resolution.
• Communicate clearly with customers throughout the service experience, explaining findings and next steps.
• Maintain professionalism, presentation, and respect for customers' homes and appliances.

Required profile

• Strong practical and technical problem‑solving capability.
• Ability to work independently, manage a varied field workload, and take ownership of outcomes.
• Excellent communication skills and a customer‑focused attitude.
• Organised, dependable, with a strong safety mindset.

Required skills

• Diagnostic and troubleshooting skills for household appliances.
• Use of digital tools, technical information, and service knowledge.
• Ability to keep technical and product knowledge up to date.

What we offer

• Competitive salary and generous discounts on Fisher & Paykel and Haier products.
• Discounted medical cover and leading family leave benefits.
• Opportunities to work within a large global organisation and develop professionally.