Systems Administrator

About the role

Vudoo, a Melbourne-founded commerce media technology company, is hiring a Systems Administrator. You will own the provisioning, monitoring and security of staff devices and endpoints, and the maintenance of the access control and single sign-on (SSO) environment. You will be the go-to person for IT support across the global team, helping ensure that approved AI tools are used safely and in compliance.

Key responsibilities

• Provision, configure and maintain staff devices (MacOS) for new starters, and manage device returns and data purging at off-boarding
• Manage and monitor endpoints through the mobile device management (MDM) platform, enforcing security policies (ISO 27001), malware protection, encryption and patching
• Own identity and access management, including SSO, multi-factor authentication and joiner, mover and leaver access changes, and run regular access reviews
• Monitor endpoint and access security alerts, and watch for data exfiltration and unauthorised activity
• Provide IT help desk support across time zones via the service desk
• Maintain the IT asset register, software licence inventory and evidence for ISO 27001 security controls
• Administer core SaaS tools and their integrations with the identity provider (Google Workspace)
• Support onboarding and off-boarding with the People team, evaluate suppliers and conduct risk/impact assessments for new information systems and AI tools (AIMS, ISO 42001)
• Document procedures and create simple user guides, and maintain Melbourne office hardware (internet gateway, switches, Wi-Fi, VPN)

Required profile

• 5+ years' experience in system administration, IT support or endpoint management
• Security-first mindset and understanding of endpoint security and access control best practice
• Service-oriented, able to explain technical issues clearly to non-technical colleagues
• Comfortable supporting a distributed team across North America, EMEA and APAC
• Nice to have: experience with service desk tools (Jira Service Management or Zendesk), ISO 27001 or SOC 2 environments, securing AI environments and supporting scale-up organisations

Required skills

• Hands-on MDM experience (e.g. Jamf, Kandji), preferably for macOS and Apple Business
• SSO and identity provider administration (e.g. Okta, Google Workspace)
• Strong Google Workspace experience or equivalent