Campus Technology Services Team Lead

About the role

RMIT is seeking a Campus Technology Services Team Lead to lead the day-to-day delivery of dedicated audiovisual and technology support for university events. The role sits within End User Technology in Information Technology Services and supports conferences, presentations, lectures, executive engagements and other significant events. It is a continuing, full-time position primarily based at the RMIT Melbourne City campus, with the potential to work across other campuses when required.

Key responsibilities

• Lead, develop and coordinate a team of technology support specialists delivering onsite event and end-user technology services.
• Oversee daily schedules, service queues, resource allocation and technology support for events.
• Act as an escalation point for complex or high-impact issues, coordinating solutions with specialist teams, stakeholders and external partners.
• Manage IT Service Management activities so that incidents and requests progress effectively and services meet agreed measures.
• Use service data, customer feedback and root cause analysis to identify trends, reduce recurring issues and improve the customer experience.
• Strengthen service delivery through reporting, process improvement, automation and technology enhancements.

Required profile

• At least five years' experience in enterprise technology service delivery, with a strong focus on service improvement.
• Experience leading or coordinating technical specialists, including allocating work, setting expectations and supporting team performance.
• Experience coordinating operational work across internal and external delivery teams and contributing to large-scale service and technology change initiatives.
• Experience managing end-user computing, audiovisual or event technology services within a large and complex organisation.
• Tertiary qualifications in Information Technology, or equivalent relevant experience.
• Valid Victorian Working with Children Check; maintaining it is a condition of employment.

Required skills

• Managing technology services using ITIL Service Management processes, supported by ITIL Foundation certification or a qualification in a relevant industry framework.
• Managing competing priorities and complex escalations using sound judgement and structured problem-solving.
• Excellent communication and relationship-management skills with technical teams, senior stakeholders, customers and external partners.
• Agile operational or project team experience is advantageous.

Applications close on 8 November 2026 and require a resume and a cover letter outlining technology service delivery and people leadership experience. RMIT is an equal opportunity employer and responds to every application.