Successful Tenancies Project Support Officer (First Nations)

About the role

Tenants Queensland, a specialist community legal service established in 1986, is recruiting a full-time Project Support Officer for its Successful Tenancies Project. The role works closely with the Project Leader to address structural barriers faced by First Nations Queenslanders in the private rental sector and to improve system responses for First Nations renters at risk of tenancy breaches or engagement with QCAT. It is an identified position and must be filled by a First Nations person.

The position is fixed term until 28 February 2027, based in Brisbane CBD, and reports to the Project Manager and the Chief Executive Officer.

Key responsibilities

• Support the delivery of the Successful Tenancies Project in line with the organisation's mission and values.
• Strengthen relationships with First Nations communities and service providers, and foster partnerships with First Nations-led agencies.
• Help enhance the Queensland Statewide Tenant Advice and Referral Service (QSTARS) for culturally responsive tenancy education and advice.
• Support cultural awareness training for real estate agents and landlords, and develop training packages with the Project Leader and partner agencies.
• Improve the organisation's First Nations cultural capability through training, policy review and resource development.
• Research and consult with First Nations service providers to identify gaps in tenant advisory services, and review policies, learning programs and education materials for cultural appropriateness.
• Undertake tenancy advice following appropriate training, collect data to inform best practice, and carry out administrative tasks and reporting.

Required profile

• Understanding of or ability to quickly learn Queensland residential tenancy laws, housing policy and sector-specific issues.
• Understanding of equity and diversity and the needs of First Nations communities.
• Extensive community service delivery experience and the ability to coordinate and manage a program.
• Desirable: a degree in Social Work, Social Science, Law, First Nations studies or similar.

Required skills

• Highly developed verbal and written communication skills.
• Ability to work independently and as part of a team.
• Client information management systems and high-level computer literacy.

Applications close 5pm on Friday 16 October 2026. Candidates submit a CV and a covering letter addressing the core capabilities in the position description.