Strategic Account Manager

About the role

The Strategic Account Manager owns the long‑term success, retention and commercial growth of the company’s largest and most valuable client accounts. Acting as a trusted commercial advisor, the role builds deep executive‑level relationships to align software solutions with client business goals.

Key responsibilities

• Drive long‑term retention and commercial growth of a high‑value portfolio of 15‑25 SMB and mid‑market accounts.
• Establish and shape multi‑stakeholder executive relationships to position the business as a strategic partner.
• Develop and execute joint success plans that tie platform value to client financial and operational objectives.
• Lead structured business reviews to demonstrate ROI and uncover expansion pathways.
• Own and mitigate renewal risk through accurate forecasting and cross‑functional coordination.
• Identify and drive upsell, cross‑sell and advanced technology adoption initiatives.
• Manage complex commercial negotiations to maximise net revenue retention.
• Champion the client’s voice internally by partnering with product and operations leadership.
• Design replicable account‑management playbooks and maintain high‑integrity commercial records.

Required profile

• Executive presence with the ability to influence senior leadership and C‑suite stakeholders.
• Advanced commercial acumen and proven ability to model ROI for SaaS solutions.
• Strong negotiation and contract management skills in multi‑stakeholder environments.
• Exceptional cross‑functional orchestration to align internal resources with client needs.
• Data‑driven analysis skills to evaluate portfolio health and identify expansion opportunities.
• Complete knowledge of strategic account management and customer success methodologies within a SaaS framework.
• Deep understanding of operational workflows and technology integration in growing SMB and mid‑market businesses.
• Experience managing high‑value SMB or mid‑market customers.
• Understanding of net revenue retention strategies and proactive risk‑mitigation frameworks.

Required skills

• Executive presence
• Commercial acumen
• Negotiation and contract management
• Cross‑functional orchestration
• Data‑driven analysis
• Strategic account management
• Customer success methodologies
• Understanding of SaaS platforms