Strategic Account Manager

About the role

Join Zip’s Merchant Growth team to shape the growth of our most strategic merchant partnerships. You will own a portfolio of key retailers and brands, driving commercial success through strategic account management, negotiations and executive stakeholder engagement.

Key responsibilities

• Own the growth, retention and commercial success of a portfolio of strategic merchant partners.
• Develop and execute account and vertical strategies that drive revenue growth and customer acquisition.
• Build trusted relationships with senior executives and C‑suite decision makers.
• Lead commercial negotiations that deliver mutual value.
• Identify opportunities to expand product adoption and broaden Zip’s merchant partnerships.
• Partner with Business Development, Marketing, Product, Engineering, Legal and other cross‑functional teams to meet commercial objectives.
• Conduct regular business reviews, sharing insights, performance trends and strategic recommendations.
• Monitor market trends, competitor activity and customer behaviour to spot new opportunities and risks.
• Champion best‑practice integration standards while ensuring brand and compliance.
• Drive scalable improvements across merchant processes to enhance partner experience and performance.

Required profile

• Extensive experience managing strategic customer or merchant relationships in consumer, financial services, technology or payments businesses.
• Proven track record of developing commercial partnerships that deliver growth.
• Strong commercial acumen and strategic thinking.
• Ability to influence cross‑functional teams and solve complex challenges.

Required skills