Store Manager – Retail Operations

About the role

As the Store Manager you will lead the daily operations of the Smokemart & GiftBox store in Hervey Bay, ensuring a customer‑focused, efficient and cost‑effective environment. You will be responsible for upholding high operational standards, coaching the team and creating a pleasant atmosphere for both customers and staff.

Key responsibilities

• Oversee all daily store activities to ensure smooth and effective operations.
• Motivate and train the team to meet sales targets and deliver excellent customer service.
• Maintain compliance with health and safety regulations.
• Monitor inventory levels, place orders and manage stock replenishment.
• Recruit, train, develop and supervise new staff members.
• Ensure visual merchandising standards and store presentation are outstanding.
• Handle customer queries and complaints professionally.

Required profile

• Proven ability to manage and lead in a fast‑paced retail environment.
• Excellent organisational, time‑management and multitasking capabilities.
• Strong critical‑thinking and problem‑solving skills.
• Friendly, energetic personality with a passion for high‑quality customer service.
• Current or willingness to obtain a valid police check.