Solution Architect - Loyalty and MarTech

About the role

Ampol's Loyalty and MarTech team shapes and supports customer, loyalty and CRM solutions across Australia and New Zealand, working across data, finance, digital and site systems. The team provides architecture across Microsoft Dynamics, Dataverse and Salesforce environments. This role provides hands-on solution architecture support across the Trans-Tasman customer and loyalty landscape, with ownership of the space, strong relationships across squads and practical designs and documentation.

Key responsibilities

• Own solution architecture across customer, loyalty and MarTech initiatives in Australia and New Zealand.
• Develop solution designs and improve current-state documentation for Microsoft Dynamics, Dataverse and other customer insights environments.
• Support the evolution of loyalty offers and integrations across CRM, point-of-sale, site systems, data, finance and loyalty platforms.
• Build trusted relationships across Australian and New Zealand squads, vendors and engineering teams.

Required profile

• Proven solution or domain architecture experience across CRM, customer, loyalty, MarTech or data platforms.
• Ability to move quickly between projects, understand unfamiliar platforms and give practical architectural direction.
• Experience producing clear solution designs, current-state documentation and integration architecture.
• Understanding of data, finance, loyalty, point-of-sale and enterprise system integrations.
• Strong stakeholder management skills and a pragmatic, adaptable approach.

Required skills

• Microsoft Dynamics 365, Dataverse or Customer Insights (strong experience)
• Salesforce (also valuable)

What we offer

• Competitive total remuneration: base salary, performance incentive, employee share offers and a 25% discount on fuel for two privately used cars.
• Hybrid work arrangements for many teams.
• Internal recognition platform, career development and learning opportunities including LinkedIn Learning.
• BabyCare package and Novated Lease options.
• Employee Share Scheme and access to retail discounts and cashbacks at over 500 retailers in Australia.
• One paid day a year volunteering with an Ampol Foundation partner.