Shop Manager - Anglicare Op Shop, Manly

About the role

Anglicare Sydney is looking for a Shop Manager for its retail store in Manly. As Shop Manager you will lead the day-to-day operation of the store, inspire staff and volunteers and create a welcoming retail experience while driving sustainable shop performance. The role balances commercial performance with customer service and community connection.

Key responsibilities

• Lead, support and develop staff and volunteers to build a positive team culture.
• Drive shop sales through strong customer service, merchandising, pricing and stock control.
• Create a welcoming, safe and well-presented environment for customers and volunteers.
• Manage cash handling, shop records, safety, risk and operational requirements.
• Build relationships with the local community, churches and Anglicare services.

Required profile

• Experienced retail or hospitality leader who can keep a busy store running smoothly.
• Experience leading, mentoring and developing teams in retail or hospitality.
• Demonstrated experience in a fast-paced retail or hospitality environment.
• Ability to support and promote Anglicare's Christian mission and vision.

Preferred

• Experience managing retail sales, stock control and visual merchandising.
• Experience leading or supervising volunteers.
• Experience with retail cash handling and financial controls.
• Experience building relationships with local communities or community organisations.

What we offer

• Flexible work options.
• Salary packaging: up to $15,900 of income tax-free, plus up to $2,650 for accommodation, meals and entertainment.
• Ongoing professional development and leadership training.
• Exclusive discounts to over 400 retailers.
• Employee Assistance Program and Fitness Passport with discounts to over 800 gyms.