ServiceNow Project Manager – Sydney

About the role

Infosys is seeking a ServiceNow Project Manager to lead transformative technology strategies and delivery for clients in Sydney. The role involves presales, solutioning, and end‑to‑end project execution on the ServiceNow platform.

Key responsibilities

• Lead presales and solutioning for large ServiceNow opportunities.
• Drive account growth through upsell and cross‑sell of services and solutions.
• Serve as the single point of accountability for customer relationships and overall engagement health.
• Ensure end‑to‑end delivery with strong quality, governance, and operational rigor.
• Proactively manage and resolve customer escalations to maintain stability and continuity.
• Maintain delivery stability through effective resource planning and risk management.
• Partner with internal stakeholders to meet revenue, margin, and CSAT targets.

Required profile

• Bachelor’s or master’s degree in Computer Science, Informatics or related field.
• Proven experience delivering ServiceNow projects and solutions.
• Strong account management and stakeholder engagement capabilities.

Required skills

• ServiceNow

What we offer

• Competitive annual salary range AUD 150,742 – 171,215.
• Flexible hybrid working arrangements.
• Opportunity to work for a globally recognized top employer.