Service Sales Manager

About the role

KONE is seeking a Service Sales Manager to lead its high‑performing service sales team in Melbourne. The role focuses on growing lift and escalator maintenance portfolios, building trusted customer partnerships, and coaching a motivated sales force to achieve strong commercial results.

Key responsibilities

• Lead, coach and develop a team of sales professionals to deliver strong commercial outcomes.
• Build long‑term customer relationships that add value for both clients and KONE.
• Use a consultative sales approach to understand needs, identify opportunities and expand maintenance portfolios.
• Drive sales performance, margin discipline and pipeline execution in line with KONE guidelines.
• Partner with internal stakeholders to align customer solutions, operational delivery and commercial priorities.
• Provide weekly and monthly reports, forecasts and performance insights to senior management.
• Champion continuous improvement across sales processes, capability and customer experience.

Required profile

• Customer‑first, value‑driven mindset with confidence to lead in a high‑performance environment.
• Proven sales management experience, preferably in building services or a fast‑paced technical sector.
• Demonstrated ability to build a strong sales culture, improve capability and lift team performance.
• Passion for sales with a track record of delivering results and strengthening customer relationships.
• Strong communication, presentation and negotiation skills.
• Experience in reporting, forecasting, pricing and commercial decision‑making.

What we offer

• Attractive remuneration package including base salary, superannuation, car allowance and generous sales incentives.
• Opportunities for genuine career progression within a global organisation.
• Access to comprehensive learning and development programmes.
• Work with industry‑leading elevators, escalators and digital solutions shaping urban mobility.
• Benefits designed to support, engage and motivate employees.