Service Desk Technician – 12‑Month Fixed‑Term Contract

About the role

Acciona is seeking a motivated and technically skilled Service Desk Technician to join its Adelaide team. In this key role you will provide second‑level support across computer systems, operating systems, applications and mobile services, ensuring smooth and efficient IT operations for end‑users.

Key responsibilities

• Provide second‑level incident and service request handling using ServiceNow, logging and resolving tickets within SLAs.
• Install and configure computer hardware, Microsoft software and peripheral devices, including printers and scanners.
• Monitor and reprioritise your ticket queue to maintain timely resolution.
• Document clear notes in ServiceNow and contribute to Knowledge Base articles.

Required profile

• Proven experience in a Level 2 support role within a large matrix organisation.
• Proficiency supporting mobile devices (iOS and Android) and Microsoft Office 365 applications.
• Strong knowledge of PC hardware configuration and maintenance of printers and scanners.
• Excellent communication skills for interacting with stakeholders.

Required skills

• ServiceNow ITSM tool
• Microsoft Office 365
• iOS and Android mobile device support
• PC hardware configuration
• Printer and scanner maintenance