Service Desk Officer
Reece Group · Cremorne
Job description
About the role
The Service Desk Officer will join the Technology Operations team, providing high‑quality IT support to over 670 retail branches, support centres and warehouses. This fast‑paced, high‑volume role focuses on delivering excellent customer service and effective problem resolution.
Key responsibilities
- Act as the first point of contact for users seeking technical support and advice.
- Log, document and update incidents and service requests in ServiceNow.
- Collaborate with third‑party suppliers to resolve tickets and coordinate installation or replacement of IT equipment.
Required profile
- Experience in a service desk or IT support role within a large or progressive organisation.
- Strong customer‑service mindset with the ability to communicate confidently with stakeholders at all levels.
- Methodical troubleshooting approach and good judgement to escalate issues when required.
- Commitment to ongoing learning and professional development.
Required skills
- ServiceNow ticketing system.
- ITIL principles.
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Reece Group
Cremorne
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