Service Delivery Controller - Bulk Rail

About the role

Pacific National, Australia's largest private rail freight operator, is looking for a proactive, safety-focused Service Delivery Controller to join its Bulk team in North Sydney. You will coordinate live train services, crews and assets and respond to operational changes in real time, within the Day of Operations control function. Full training is provided and no rail experience is required; transferable experience from logistics, transport, dispatch, workforce scheduling, aviation or emergency services is welcomed.

Key responsibilities

• Monitor live train services and support the safe, efficient delivery of planned schedules
• Respond to operational disruptions and minimise their impact on service delivery
• Coordinate train crews and assets to meet changing operational requirements
• Provide timely, accurate information to internal teams and external stakeholders
• Maintain operational systems and work with network providers to keep services aligned with the plan

Required profile

• Safety-focused mindset and commitment to following operational procedures
• Experience in coordination, scheduling, logistics, transport or another fast-paced environment
• Availability for rotating 12-hour shifts, including nights, weekends and public holidays

Required skills

• Problem-solving and the ability to prioritise and make sound decisions under pressure
• Clear communication and collaboration across teams
• Attention to detail and confidence using computers and learning new systems

What we offer

• Rotating 12-hour lifestyle roster with blocks of four to five days off, typically 5 days on / 4 days off, 4 days on / 5 days off and 5 days on / 5 days off, rotating between day and night shifts
• Paid parental leave
• Discounted travel and insurance
• Novated leasing and Fitness Passport
• A supportive, inclusive workplace