Service Coordinator / Administration Officer

About the role

TechSafe is looking for an experienced, highly organised Administration Officer to join its Tasmanian division in Mornington. This permanent full-time position supports the delivery of electrical inspection and compliance services across Tasmania by coordinating field resources, managing work allocation and scheduling, liaising with customers and inspectors, and keeping administrative processes efficient and accurate. It suits a solutions-focused person who thrives in a fast-paced environment.

Key responsibilities

• Coordinate and schedule daily work for field-based inspectors across Tasmania
• Allocate, dispatch and reschedule work so customer and contractual commitments are met
• Manage changing priorities and respond to urgent operational requirements
• Liaise with inspectors, customers and stakeholders to coordinate appointments and resolve scheduling issues
• Monitor workloads and ensure service delivery targets and KPIs are achieved
• Handle inbound customer enquiries and provide a high standard of customer service
• Support field staff with administrative and operational needs
• Maintain accurate records and update business systems
• Assist with billing, invoicing and contract administration, and prepare reports and general admin as required

Required profile

• Experience in administration, scheduling, workforce coordination, customer service or service delivery
• Strong organisational and time management skills, able to handle multiple priorities and deadlines
• Intermediate to advanced Microsoft Outlook, Excel and Word
• Excellent verbal and written communication and strong data entry accuracy
• Confidence dealing with customers, contractors and field personnel; autonomous but team-oriented
• Proven problem-solving and decision-making; experience working to service targets and KPIs is highly regarded

What we offer

• Competitive salary package
• Modern Mornington office location
• Ongoing training and professional development
• Employee recognition and reward programs
• Stable, long-term employment with an established organisation
• Free onsite carparking

To apply, use the online application button on the listing.