Service Administrator - Smart Metering Field Operations

About the role

A client in the energy and utilities sector, specialising in smart metering and field services across Australia and New Zealand, is looking for a Service Administrator. Working within a busy operations team, you will coordinate field technicians across NSW so that smart meter installations and maintenance are scheduled efficiently and completed on time. It is a hands-on role suited to someone who enjoys problem-solving, coordinating people and keeping things running smoothly.

Key responsibilities

• Schedule and dispatch work to field technicians.
• Coordinate customer appointments and site access.
• Resolve scheduling issues and urgent work orders.
• Liaise with customers, technicians, retailers and contractors.
• Monitor job completion and technician productivity.

Required profile

• Experience in scheduling, dispatch, customer service or administration.
• Strong communication and organisational skills.
• Ability to manage competing priorities in a fast-paced environment.

Required skills

• Confident use of Microsoft Office and business systems.
• Salesforce experience is advantageous.

What we offer

• Salary of $75,000 plus superannuation.
• Work from home every Thursday and Friday, with a rotating Saturday roster of a minimum four-hour shift from home.
• Excellent training and a supportive team environment.
• Temp-to-perm opportunity with potential for permanency.