Senior Tenancy Support Officer

About the role

The Department of Housing and Works, which manages tenancy services, supports housing in remote Aboriginal communities and oversees government employee accommodation, is recruiting a Senior Tenancy Support Officer for the Pilbara. The officer supports vulnerable individuals and families to sustain their tenancies, strengthens their independence and builds connections with community and support services. The position involves complex case management, coordinated support responses and collaboration with tenants, service providers and stakeholders. Regular travel within the Pilbara is required.

Key responsibilities

• Support vulnerable individuals and families to sustain their tenancies and strengthen their independence
• Provide complex case management and coordinate tailored support responses
• Work with tenants, service providers and stakeholders to address issues affecting tenancy stability
• Lead, mentor and coach others while balancing hands-on work with team development
• Analyse information, identify emerging issues and contribute to service improvement

Required profile

• Experience supporting individuals and families with complex needs
• Experience in housing, tenancy support, case management, community services or a related human services environment
• Experience leading, mentoring or supporting staff in a service delivery setting
• Commitment to culturally responsive, person-centred practice with Aboriginal people and communities
• Ability to analyse information and maintain accurate records and case information

What we offer

• Flexible work options, including working from home up to 2 days per week
• Professional development, training and on-the-job learning
• Leave including 4 weeks annual leave, 3 public service holidays, long service leave every 7 years and cultural leave for Aboriginal and Torres Strait Islander people
• Modern workspaces and activity-based work hubs in the CBD, Fremantle and Joondalup
• Corporate discounts with health insurance providers and wellness programs

There is one full-time, fixed-term appointment for 24 months, with possible extension and/or permanency. Applications are made online with a CV, a cover letter and a copy of a current WA driver's licence.