Senior System Administrator - Microsoft 365

About the role

Hudson is seeking an experienced Senior Microsoft 365 Support Engineer to provide advanced operational support and administration across an enterprise Microsoft 365 environment. This is a hands-on contract role in Brisbane suited to someone who enjoys troubleshooting complex technical issues, managing incidents through to resolution and keeping Modern Workplace services running reliably. The position works closely with support teams and technical specialists.

Key responsibilities

• Troubleshoot and close Microsoft 365 incidents and service requests, escalating appropriately when needed
• Administer Microsoft Entra ID, including users, groups, authentication, MFA, permissions, licensing and guest access
• Support Exchange Online, mail flow, shared mailboxes, distribution groups, permissions and Outlook connectivity
• Troubleshoot Teams, SharePoint Online and OneDrive issues around collaboration, access, file sharing and site administration
• Support security and compliance controls such as Conditional Access, Microsoft Defender and Microsoft Purview
• Assist with Intune, MDM/MAM and Microsoft 365 Apps connectivity
• Support Power BI and Power Platform environments, including licences, permissions and basic configuration
• Manage incidents, service requests, changes and problems through an enterprise ITSM platform
• Maintain technical documentation, knowledge articles and known errors, and communicate clearly with customers
• Occasional out-of-hours work, on-call participation and planned changes may be required

Required profile

• Demonstrated hands-on experience administering and supporting Microsoft 365 in an enterprise or managed services environment
• Strong knowledge of Entra ID, authentication, MFA, licensing and Conditional Access
• Experience with Exchange Online, Teams, SharePoint Online and OneDrive
• Knowledge of endpoint management, MDM/MAM and Microsoft 365 Apps connectivity
• Experience with Microsoft 365 security and compliance tools such as Defender and Purview
• Understanding of ITIL-aligned incident, service request, problem and change management
• Excellent written and verbal communication, able to explain technical issues to non-technical people

Required skills

• ServiceNow or a comparable enterprise ITSM platform
• Familiarity with PowerShell and Microsoft Graph
• Desirable: Microsoft 365 administration, Teams, Endpoint Management, Identity or Security certifications; Power BI and Power Platform exposure; familiarity with Queensland Government IT security and service management requirements

Interested candidates should contact the recruiter by email quoting reference 250694. For contract and temporary roles in Australia, the pay rate is inclusive of the mandatory 25% casual loading.