Senior Performance Lead - Everyday Products

About the role

CommBank's Retail Banking Services (RBS) delivers banking products to personal and small business customers, and Everyday Banking (EDB) manages everyday banking products such as transaction accounts, savings and term deposits. As a Senior Performance Lead in Everyday Products, you will be a strategic partner to Crew, Product and Technology leaders, connecting strategy to execution and driving customer and business outcomes. You will sit in the Retail Banking Portfolio Optimisation team, which improves planning, performance oversight, financial governance and workforce management.

Key responsibilities

• Orchestrate annual and quarterly planning and prioritisation, turning customer priorities into outcome-focused Crew commitments, OKRs, initiatives and roadmaps.
• Maintain a trusted view of OKRs, delivery flow, risks, issues, dependencies and workforce, and use it to identify root causes, forecast risks and recommend interventions.
• Provide strategic insight and decision support to Crew and Domain leaders, framing options, trade-offs and recommendations.
• Lead performance and governance forums such as Crew performance forums, with clear ownership and follow-through.
• Give visibility of capacity, capability, resources, costs and headcount to support prioritisation.
• Manage cross-Domain and cross-BU dependencies, surfacing risks and issues and bringing stakeholders together to resolve them.
• Drive continuous improvement in performance and execution, using performance insights, structured problem solving, coaching, reusable assets and responsible AI and data use.
• Strengthen execution discipline by embedding governance, controls and delivery standards, and escalate material items early.

Required profile

• Extensive experience across delivery, strategy and planning, transformation, performance or consulting in a complex organisation.
• Experience in financial services is highly regarded.
• Strong strategic thinking, analytical judgement, leadership and influence, and commercial and customer acumen.
• Risk mindset and sound understanding of risk management, governance and compliance.

Required skills

• OKRs, planning and performance management.
• Data, digital tools and responsible AI literacy.
• Excellent written and verbal communication, able to simplify complex issues and lead decision-focused forums.

The role is ongoing, with a hybrid arrangement of at least 50% office time. Commonwealth Bank Group employees apply through the internal application system.