Senior People Advisor

About the role

AFCA, the Australian Financial Complaints Authority, is looking for an experienced Senior People Advisor to join its People & Culture team on a fixed-term contract through 30 June 2027. The role suits an accomplished HR generalist who enjoys being close to the action, giving practical advice on employee relations and the wider employee lifecycle, coaching colleagues and strengthening advisory practice.

Key responsibilities

• Give practical, commercially sound advice on employee relations and employee lifecycle matters, assessing risk and knowing when specialist support is needed
• Act as an escalation point for People Advisors and Coordinators, providing coaching, guidance and quality review
• Support daily triage, prioritisation and consistent case management across the team
• Help embed the tiered People service model, including ways of working, ownership, hand-offs and escalation pathways
• Oversee People policy governance, including review cycles, consultation, approvals and publication
• Review and simplify policies, procedures, templates and guidance so they stay practical, current and aligned with legislative requirements
• Identify improvements to advisory processes, workflows and service delivery
• Contribute to HRIS testing and readiness where required, and partner with Payroll, Legal and Risk

Required profile

• Significant hands-on HR generalist experience at a senior advisory level
• Strong experience independently managing employee relations and employee lifecycle matters
• Deep knowledge of Australian employment legislation, including the Fair Work Act and National Employment Standards
• Experience applying industrial instruments and People policies in the workplace
• Experience coaching other HR professionals and reviewing advice without formal people leadership responsibility
• Relevant HR or related qualification
• Ability to manage competing priorities and build trusted stakeholder relationships

Required skills

• Practical experience with People policy governance, review and implementation
• Experience supporting an HRIS implementation or HR transformation is highly regarded

What we offer

• Hybrid working with two days a week in the offices
• Flexible public holidays, gender affirmation leave, women's health leave and bonus paid time off after the year-end holiday period
• A Gold AWEI Accredited workplace and an accredited Family Friendly Workplace