Senior National Account Manager

About the role

Ferrero Australia is looking for an experienced Senior National Account Manager to own the strategic and day‑to‑day management of key customer accounts. The role is central to driving sustainable growth, delivering strong commercial results, and ensuring Ferrero’s point‑of‑purchase excellence across range, shelf, display and promotional activity.

Key responsibilities

• Lead day‑to‑day management of assigned national accounts to meet sales targets and commercial objectives.
• Develop and execute customer strategies aligned with Ferrero’s business priorities.
• Build trusted, long‑term relationships with customer buying and replenishment teams.
• Support senior sales leadership in customer engagement as required.
• Negotiate pricing, promotional plans, case deals and activation activities.
• Lead negotiations on cost‑price changes with wholesalers and retailers.
• Own accurate sales forecasting for assigned customers.
• Manage trade and A&P spend within agreed budgets.
• Ensure accurate and timely trade accruals and claims processing in SAP TM.
• Partner with demand planning, supply chain and commercial planning teams to ensure alignment.
• Provide clear, timely reporting (daily, weekly, monthly) to key stakeholders.
• Develop and communicate effective field activation briefs to support strong in‑store execution.
• Coach and support team development, demonstrating inclusive and effective people leadership.

Required profile

• University degree in Business, Management or a related field.
• Proven experience in national account management or a similar commercial role within FMCG MNCs.
• Strong understanding of Australian retail and customer dynamics.
• Excellent commercial, negotiation and analytical capabilities, including use of scan and shopper data.
• Confident stakeholder communication, collaborative and customer‑focused attitude.
• Results‑driven with a disciplined, structured approach and commitment to continuous learning.
• Experience managing trade investment and forecasting.
• Ability to thrive in complex, fast‑paced environments and manage ambiguity.

Required skills

• Proficiency with MS Office tools.
• Experience with SAP (advantage).

What we offer

• Competitive benefits and perks as part of Ferrero’s caring career program.