Senior IT Business Analyst - CRM Modernisation

About the role

A well-known Queensland not-for-profit organisation is modernising its core business systems, including a new Microsoft Dynamics CRM platform that brings services onto one unified system. Its ICT team supports the whole organisation, and this program is central to how it will work in the future. Hudson is looking for an experienced Senior IT Business Analyst to connect business objectives with technology delivery, guiding requirements, process design and testing through to deployment and adoption.

Key responsibilities

• Gather and document detailed business requirements with department heads, end users and technical experts
• Map "as-is" processes, identify gaps and design optimised "to-be" processes, including automation opportunities
• Translate requirements into functional specifications and solution design documents covering configuration, customisation and integration
• Work with IT teams to integrate the new CRM with existing systems while maintaining data integrity, security and compliance
• Develop test plans, scenarios and test cases, and coordinate user acceptance testing
• Create user training materials and system documentation, and deliver training sessions
• Support change management and continuous improvement after go-live

Required profile

• 5+ years of commercial experience as a Business Analyst in a technology environment
• Experience across a range of project types and sizes, from small and simple to large and complex
• Excellent communication and stakeholder management skills, able to switch between teams and work streams

Required skills

• Business process modelling (BPMN) with at least one BPM authoring tool
• Data modelling, prototyping and wireframing
• Broad understanding of IT systems, databases, applications, networks and cloud services
• Strongly preferred: Microsoft Dynamics 365 CRM; exposure to BI reporting such as Power BI; Microsoft Dynamics ERP, Finance and/or HRMS systems, or Azure/AWS and integration experience

The position is advertised as a contract role in Brisbane. Hudson states that for Australian-based contract and temporary roles the pay rate is inclusive of the mandatory 25% casual loading, and that it cannot advertise or accept applications for contract, temporary or labour hire roles based in Victoria or connected to Victoria.