Senior Case Manager - Workers Compensation

About the role

CommBank's Workers Compensation team case manages claims and related return-to-work support within its early intervention framework, while administering the requirements of its federal self-insurance licence (Comcare). As a Senior Case Manager, you will report to the Executive Manager, Workers Compensation and act as a technical specialist, managing a small portfolio of complex claims end-to-end to achieve safe, durable and timely return-to-work outcomes.

Key responsibilities

• Manage a small portfolio of complex claims from commencement through determination, and where relevant dispute and legal processes.
• Make all relevant determinations in line with the Safety, Rehabilitation and Compensation Act 1988, reviewing claim status and liability to reach the correct or preferable decision.
• Devise, implement and regularly review strategic plans and rehabilitation programs that drive safe, durable and timely return-to-work outcomes.
• Exercise delegations across claims and rehabilitation, including approving payments within delegated authority.
• Provide technical advice and guidance to Case Managers on complex matters, and work with the team on claim strategy and problem-solving.
• Support quality assurance and auditing activities.
• Communicate with claimants, internal stakeholders, senior management, rehabilitation stakeholders and legal teams, and represent the Bank at external forums such as conciliations and tribunals where required.

Required profile

• Extensive workers compensation case management experience.
• Ideally significant Comcare and SRC Act 1988 experience and a strong understanding of the scheme.
• Demonstrated ability to manage complex and disputed claims.
• Ability to apply strong technical judgement and give practical advice to other experienced Case Managers.
• Clear verbal and written communication, and comfort engaging with stakeholders at all levels, including management and legal teams.
• Collaborative and supportive approach, with team fit as important as technical expertise.