Senior Adviser, Service Design & Productisation

About the role

Wesley Mission, a Christian public benevolent institution delivering community services in NSW and beyond, is looking for a Senior Adviser, Service Design & Productisation in its Strategy, Advocacy & Engagement function. Reporting to the Head of Impact & Growth, the role leads service design and productisation work that turns ideas into scalable, investable service offerings, strengthens program readiness for funding and commissioning, and contributes specialist expertise to funding submissions.

Key responsibilities

• Lead service design and productisation initiatives across the organisation, working with program teams to strengthen service models and readiness for growth.
• Identify opportunities for scalable service propositions and new revenue pathways, including proactive pitches and commissioned offers.
• Develop service descriptions, logic models, value propositions and growth pathways.
• Contribute to funding submissions, proposals and commissioned service opportunities, including drafting submission content.
• Collaborate with service leaders, outcomes specialists and growth teams to build credible, outcomes-focused solutions.
• Help transition successful service concepts into sustainable service delivery and support their handover into service portfolios.

Required profile

• Experience in service design, productisation, program development or a related field within community services, not-for-profit or public sector contexts.
• Strong understanding of commissioning, funding, growth or service sustainability.
• Experience working with community services, government, social impact or not-for-profit organisations.
• Tertiary qualification in a relevant field (e.g. service design, social sciences, public policy, business, human-centred design) or equivalent experience.
• NSW driver's licence.

Required skills

• Ability to translate complex service models into clear, compelling propositions.
• Experience supporting business cases, proposals, grant applications or tender submissions.
• Desirable: government commissioning, procurement or tender experience; outcomes frameworks, evaluation or evidence-based practice; human-centred design methods.

Applications require a CV and a cover letter addressing the selection criteria, sent by email to the named contact at the organisation.