Senior Account Manager - Merchandise Sales

About the role

A creative agency specialising in custom, made-to-order merchandise for corporate, retail, event and purpose-driven clients is looking for a commercially driven Senior Account Manager to join its growing Sydney sales team. You will manage a portfolio of high-profile clients, advise them on their merchandise strategy and recommend on-brand solutions that deliver a real return on investment. The role helps establish a small, centrally located Sydney hub, with regular client visits across Sydney.

Key responsibilities

• Develop and execute quarterly sales and account plans to grow key accounts and meet revenue targets.
• Manage a pod of existing clients, advising on annual merchandise plans, quotes and proposals.
• Drive new business through outbound prospecting and by converting inbound marketing leads, referrals and repeat briefs.
• Build lasting relationships with marketing executives and key decision-makers through regular face-to-face meetings and client visits.
• Ensure client deadlines are met by partnering with internal Design, Production and Warehouse teams.
• Maintain data integrity in Salesforce, tracking client contacts, negotiations, open projects and pending deadlines.
• Create bespoke client proposals and provide exceptional client service, resolving issues proactively.

Required profile

• Proven B2B account management and sales experience (ideally 10+ years), preferably in promotional products, merchandise or brand activation.
• Track record of winning new clients and hitting sales targets.
• Natural new business hunter, comfortable in inbound and outbound pipelines.
• Experience building relationships with senior managers, C-suite executives and marketing leaders.
• Current driver's licence, own car and location within a reasonable commute of the Sydney CBD.

Required skills

• Salesforce experience.
• Office 365: Word, Excel, Outlook, PowerPoint.
• Exceptional written and verbal communication, attention to detail and organisation.

What we offer

• Full-time, permanent position with competitive salary, incentives and perks.
• 9-day fortnight, birthday leave and regular team social events and milestone celebrations.

To apply, candidates can use their LinkedIn profile; a CV and/or cover letter is welcome. Further information is available from the recruiter named in the original listing.