Senior Account Manager - Merchandise Sales

About the role

Merchgirls, a creative agency specialising in custom, made-to-order merchandise for corporate, retail, event and purpose-driven clients, is looking for a commercially driven Senior Account Manager to join its growing Sydney sales team. You will manage a portfolio of high-profile clients, advise them on their merchandise strategy and recommend on-brand solutions that deliver real return on investment. The role suits someone passionate about merchandise and design who also enjoys closing deals.

Key responsibilities

• Develop and execute quarterly sales and account plans to grow key accounts and meet revenue targets.
• Manage a pod of existing clients, advising on annual merchandise plans, quotes and proposals.
• Drive new business through outbound prospecting and by converting inbound marketing leads, referrals and repeat briefs.
• Build lasting relationships with marketing executives and key decision-makers through regular face-to-face meetings and client visits.
• Ensure client deadlines are met by partnering with the Design, Production and Warehouse teams.
• Maintain data integrity in Salesforce, tracking client contacts, negotiations, open projects and pending deadlines.
• Create bespoke client proposals and provide exceptional client service, resolving issues proactively.

Required profile

• Proven B2B account management and sales experience (ideally 10+ years), preferably in promotional products, merchandise or brand activation; adjacent B2B experience considered.
• Track record of winning new clients and hitting sales targets.
• Experience building relationships with senior managers, C-suite executives and marketing leaders.
• Current driver's licence, own car and location within a reasonable commute of the Sydney CBD.

Required skills

• Salesforce experience.
• Office 365: Word, Excel, Outlook, PowerPoint.
• Strong written and verbal communication, attention to detail and organisation.

What we offer

• Full-time, permanent position with regular client visits across Sydney.
• Competitive salary package with incentives and perks, including a 9-day fortnight, birthday leave and regular team social events and milestone celebrations.

To apply, use your LinkedIn profile, and a CV and/or cover letter is welcome.