Scheduling Officer - Home Care

About the role

Respect, Regional Australia's largest aged care provider, is hiring a full-time Scheduling Officer for its Home Care service, based at either the Warrnambool or Launceston head office. The role coordinates and allocates Occupational Therapist and clinician visits and follow-ups, working with Care Partners and the Scheduling team so that services are scheduled and delivered efficiently. It runs Monday to Friday with a six-weekly on-call rotation including weekend coverage.

Key responsibilities

• Act as the main contact for rostering enquiries, coordinating requests accurately and on time.
• Maintain and update rosters and systems, keeping staff availability, client preferences, leave and scheduling changes accurate.
• Optimise workforce utilisation, keeping permanent staffing above 90% and complying with Enterprise Agreements and awards.
• Publish permanent rosters at least two weeks in advance and complete scheduling inputs within payroll timeframes.
• Manage non-billable hours and set up new client schedules within agreed service levels.
• Communicate professionally with clients, families, staff and stakeholders, prioritising client needs and minimising service disruption.
• Keep accurate records, follow policies and Aged Care standards, report incidents and support continuous improvement.

Required profile

• Demonstrated experience in logistics, scheduling and appointment organisation.
• Relevant qualifications or experience in administration or rostering (for example Certificate III in Business Administration).
• Knowledge of the Home Care/Aged Care sector, Aged Care Standards and a commitment to continuous improvement.
• Ability to work independently, judge situations and solve problems logically.

Required skills

• Excellent written and verbal communication and literacy.
• Organisation, prioritisation and time management in fast-paced environments.
• Confident use of Microsoft applications.

What we offer

• A friendly, supportive workplace and meaningful work in aged care.
• Salary packaging with up to $15,900 for living expenses and an additional $2,650 for meals and holiday accommodation.