Sales & Commercial Operations

About the role

Johnson Controls is looking for a Sales & Commercial Operations professional to join its Pacific Sales Operations team in Windsor, Brisbane. The role partners with Sales Leaders, Commercial Teams and key stakeholders to drive operational excellence, improve data quality, strengthen reporting and support strategic decisions across the sales function. It suits an analytical, commercially minded person who works at the intersection of sales, operations, systems and business performance.

Key responsibilities

• Support and improve sales and commercial processes so they are consistent, scalable and aligned with business objectives
• Develop, maintain and document SOPs, workflows and best practices, and drive compliance with sales operating standards
• Act as a Salesforce champion, monitor CRM data quality and lead data cleansing initiatives
• Maintain dashboards, reports and Power BI visualisations covering pipeline health, forecasting, sales performance and resource utilisation
• Support sales capacity planning, business reviews, forecasting, pipeline reviews and performance management
• Support onboarding and offboarding, user access management and sales systems administration
• Identify operational inefficiencies and recommend scalable solutions

Required profile

• 2-5 years' experience in Sales Operations, Commercial Operations, Business Analytics or a similar role
• Strong understanding of end-to-end sales processes and commercial operations
• Experience supporting sales forecasting, pipeline management and business performance reporting
• Proven ability to work with multiple stakeholders and strong communication and presentation skills
• Desirable: experience in engineering, building technologies, services, construction or industrial sectors

Required skills

• Hands-on CRM experience, ideally Salesforce
• Power BI and Microsoft Excel
• Advanced analytical and reporting skills
• Desirable: Salesforce Administrator or related certification

What we offer

• Permanent full-time position
• Competitive salary and benefits package
• Career growth and professional development opportunities
• Collaborative, inclusive team culture