Sales and Service Consultant

About the role

As a Sales and Service Consultant you will be the trusted first point of contact for RACQ members, handling inbound calls and providing expert guidance across a range of products and services. This entry‑level position offers comprehensive training and ongoing coaching to help you develop valuable customer service and sales skills.

Key responsibilities

• Chat with members to understand their needs and offer tailored solutions.
• Create positive experiences with every interaction.
• Stay up to date with RACQ’s products and services.

Required profile

• Friendly, engaging and genuinely enjoy helping others.
• Calm under pressure and quick to bounce back from challenges.
• Eager to learn and grow in a fast‑paced, team‑focused environment.
• Confident using computers and communicating clearly.
• Hold at least a Year 12 High School Certificate.

What we offer

• Free RACQ roadside assistance from day one.
• Exclusive employee discounts across RACQ products and partner offers.
• Wellbeing resources including health checks, flu vaccinations and discounted private health insurance.
• Flexible hybrid work model after 3‑6 months based on performance.