Rostering Officer (Support at Home & NDIS)

About the role

AVWA is looking for a Rostering Officer for its Richmond/Thomastown office, reporting to the Rostering Coordinator. This is a 1-year fixed-term full-time, phone-based role that provides timely and accurate rostering and administrative support for Support at Home (SaH) and NDIS programs, keeping clients safe and independent. It is the main point of contact for clients, care workers and Care Partners, and keeps rosters up to date so they reflect each client's goals.

Key responsibilities

• Prepare Home Support rosters and handle alterations, cancellations and leave arrangements
• Provide customer service by phone, email, Pathway responses and in person, and liaise with clients, carers and service providers
• Work with Admin Officers and the Home Support Team to roster new clients and liaise with care workers
• Complete weekly admin tasks, prepare and process care worker time sheets, enter data accurately and report on service aspects
• Take part in discharging clients and ending service plans
• Join team meetings, discuss client and care worker issues and staffing resources with the Home Support Team, and help develop quality assurance policies and guidelines

Required profile

• Certified qualification in a related field and/or on-the-job experience in a customer service rostering role in a community or local government environment
• Experience in aged care prevention and control and in helping people maintain independence
• Experience in customer service and in working with clients from diverse backgrounds
• Australian citizenship or work rights in Australia, police check clearance, no aged care banning order, driver's licence, and where applicable NDIS screening check and NPC

Required skills

• Strong administrative and organisational skills with attention to detail
• Excellent customer service across written, phone and in-person channels
• Microsoft Office 365 (Outlook, Word, Excel, Teams, SharePoint)

What we offer

• SCHADS Award with all entitlements
• Salary packaging of up to $15,900 plus a meal and entertainment card
• Flexible working with partial work from home
• Training and development, paid parental leave (conditions apply), EAP and wellness subsidy, wellness leave and free flu shots

Applications are made through the online application form; applications are shortlisted immediately and the position closes once the right candidate is found.