Rental Sales Agent (Customer Experience Agent)

About the role

SIXT Australia is looking for a full-time Rental Sales Agent (38 hours per week) in Ballina. The role is internally referred to as Customer Experience Agent and is the first point of contact for customers, handling rental agreements, enquiries and bookings while managing the branch's fleet of vehicles.

Key responsibilities

• Handle rental agreements and customer inquiries in an organised, service-oriented way
• Tailor offers based on the wide range of available products and fleet
• Manage bookings and customer data accurately and securely through the tech platforms
• Uphold SIXT's service standards, compliance and operating protocols

Required profile

• Experience in sales in retail, dealership, technology, insurance or real estate is preferable but not essential
• Provisional or full driver's licence and working rights in Australia
• Willingness to work a rotating roster from 6am to midnight, Monday to Sunday, including school holidays, weekends and public holidays
• Successful applicants must complete a National Criminal History Check

Required skills

• Sales expertise and passion for premium service
• Communication, teamwork and time management
• Adaptability in a fast-paced environment
• Strong computer literacy, attention to detail and data integrity

What we offer

• Hourly base rate from $31.11 plus penalty shift loadings
• Uncapped bonuses for sales and service performance
• Staff parking and uniforms provided
• Discounts on benefits including car rental
• Career growth or relocation across the SIXT business or locations