Remote Customer Service & Bookings Consultant – Furniture Removals

About the role

This is a full‑time, work‑from‑home contractor position with a Brisbane‑based furniture removals company. You will handle inbound enquiries from customers planning a home move, guide them through the service, and secure bookings.

Key responsibilities

• Answer inbound calls and follow up on customer enquiries.
• Collect move details, explain the removal service, and schedule bookings.
• Conduct quick video calls with customers to build trust and improve conversion.
• Participate in regular team video meetings.
• Use CRM and sales tools to record interactions and track performance.

Required profile

• Excellent phone and video communication – warm, clear, and easy to talk to.
• Previous experience in a call centre, customer service, or phone‑based booking role with KPI achievement.
• Comfortable working independently from home; prior remote work is a plus.
• Reliable, organised, tech‑savvy and able to learn new systems quickly.
• Willingness to obtain an ABN for contractor status.

Required skills

• CRM software
• Internet phone system
• Video calling tools

What we offer

• Hourly rate plus daily bonuses.
• Full‑time hours with occasional weekend work.
• 100% remote – quiet workspace, fast computer, reliable internet required.
• Weekly pay and full training provided.