Relationship Associate - Citi Commercial Bank

About the role

Citi Commercial Bank (CCB) serves corporates with revenue between $10 million and $1.5 billion, offering lending, trade, treasury, cash management, foreign exchange, payments and advisory services. The Relationship Associate (RA) supports the growth and management of a portfolio of emerging and established commercial clients, acting as a central point of coordination with Relationship Managers, Product Partners, Operations, Onboarding Managers, Credit, Risk and Citi's global network. The role covers onboarding, KYC/AML, servicing, credit processes and portfolio management.

Key responsibilities

• Support Relationship Managers in managing and developing client relationships, and act as a trusted day-to-day contact for client enquiries
• Coordinate introductions to local coverage teams and product specialists, and document client engagement and support discussions
• Support onboarding of new clients, subsidiaries and products, and ensure timely completion of KYC, AML and other regulatory requirements
• Create, maintain and coordinate KYC records, periodic reviews and remediation, and keep accurate client data and legal entity information
• Track servicing requests through to completion, escalate issues where appropriate, and support account maintenance such as documentation updates and signatory changes
• Coordinate new business opportunities and client initiatives, and assist with Salesforce CRM management of pipeline, deals and client information
• Adhere to policies, procedures and regulatory requirements, assess risk appropriately, and escalate risks, control issues and compliance matters

Required profile

• 2-5 years of relevant banking, financial services, corporate banking, credit, treasury, client service or relationship management experience
• Bachelor's degree or equivalent experience
• Strong organisational and project management skills, attention to detail and analytical capabilities
• Ability to work under pressure, collaborate across stakeholders and geographies, and stay commercially minded about corporate banking and client relationships

Required skills

• Proficiency in Microsoft Office applications and CRM platforms is desirable
• Knowledge of KYC and AML requirements