Receptionist – Intensive Care Service (Admin Officer Level 1)

About the role

You will join the Intensive Care Service team at Royal Prince Alfred Hospital, providing front‑line reception and administrative support. Working on a rotational roster, you will be the first point of contact for patients, families and staff, ensuring smooth daily operations.

Key responsibilities

• Greet and direct visitors, patients and staff in a courteous and professional manner.
• Manage phone calls, appointments and patient enquiries.
• Maintain accurate records and update electronic systems.
• Support the Intensive Care Service team with clerical tasks, including filing, data entry and document preparation.
• Coordinate with other hospital departments to facilitate patient flow.

Required profile

• Strong administrative and clerical abilities.
• Excellent communication skills with a focus on courtesy, tact and confidence.
• Ability to work independently, meet deadlines and prioritize tasks.
• Team‑oriented mindset with discretion and professionalism.

Required skills

• Proficiency with standard computer packages (e.g., Microsoft Office).

What we offer

• Allocated Day Off each month for full‑time staff.
• Paid parental leave, annual leave loading and superannuation.
• Salary packaging options and novated leasing.
• Access to free courses, qualifications and coaching.
• Employee Assistance Program, free flu vaccination and discounted fitness membership.