Receptionist – Customer Service & Administration

About the role

Midland Toyota is seeking a dedicated Receptionist to be the first point of contact for customers and visitors. You will work in a fast‑paced automotive dealership environment, delivering outstanding service and supporting the team with administrative tasks.

Key responsibilities

• Greet each customer personally in a friendly and welcoming manner.
• Answer all phone enquiries and operate a busy switchboard.
• Handle customer enquiries and concerns with professionalism and tact.
• Assist with a variety of administration tasks promptly and accurately.
• Perform clerical duties such as scanning, filing, photocopying and ad‑hoc tasks as required by management.

Required profile

• Excellent interpersonal and communication skills with a friendly, approachable demeanor.
• Strong organisational and multitasking abilities, able to manage multiple guest enquiries simultaneously.
• Attention to detail and accuracy when recording guest information and service requests.
• Ability to remain calm and composed under pressure and handle difficult situations professionally.
• Genuine passion for delivering exceptional guest service and commitment to guest satisfaction.
• Previous experience in a dealership receptionist role is preferred.

Required skills

• Proficiency with computer systems, including appointment management software.
• Basic Microsoft Office applications (Word, Excel, Outlook).

What we offer

• Competitive salary.
• Opportunities for career development and on‑the‑job training.
• Access to confidential Employee Assistance Program counselling sessions.
• Paid parental leave.
• Employee Rewards Program.
• Work within one of the largest automotive groups in Australia.