Receptionist and Facilities Administrator

About the role

JLL is hiring a Receptionist and Facilities Administrator in Sydney, NSW. You will be the first face clients, contractors and visitors see, blending warm reception duties with hands-on facilities coordination, from meeting room management to event logistics and day-to-day office operations. The role works closely with facilities, IT, hospitality and client teams.

Key responsibilities

• Welcome clients and contractors warmly and professionally, guiding them through the sign-in process
• Oversee the reception desk and keep the front-of-house area tidy and presentation-ready
• Coordinate meeting and conference room bookings, clearing rooms promptly and setting them up for meetings, training and events
• Work with IT and hospitality teams to confirm audio-visual equipment and catering for events
• Support the facilities team with planned and corrective maintenance
• Manage access card issuance and assist with related security processes
• Handle incoming and outgoing couriers and respond to facilities and reception tickets from client staff
• Maintain office supplies, support new hire inductions, and help with staff moves and relocations
• Follow health and safety protocols, escalation procedures and incident reporting guidelines

Required profile

• Prior customer service experience
• Prior administration experience
• Basic understanding of property and facilities management principles
• Ability to use ticketing or workplace management systems
• Track record of meeting KPIs and resolving workplace tickets on time

Required skills

• Ticketing or workplace management software
• Microsoft Outlook
• Calendar management and prioritisation

What we offer

• Employee discounts on fitness, wellbeing and other brands
• 18 weeks paid maternity leave
• Private health insurance discounts
• Active social club and employee assistant program
• Novated lease for EV cars
• Paid time off for volunteer work