Reception Customer Service Assistant

About the role

A well-established, growing business specialising in outdoor lifestyle products (outdoor furniture, storage solutions and garden products) is looking for a friendly, organised and customer-focused Reception and Customer Service Assistant. The role is permanent and full time, Monday to Friday 9am to 5pm, in the Melbourne Bayside and South Eastern suburbs, with on-site parking.

Key responsibilities

• Be the first point of contact for customers, managing enquiries by phone, email and website
• Answer incoming calls and respond to enquiries promptly and professionally
• Welcome and assist showroom visitors, providing product information and helping with stock selections
• Liaise with customers about products, orders and general enquiries
• Perform general administration duties and support the wider team with day-to-day operations

Required profile

• Previous experience in a customer service or retail sales showroom role is highly regarded
• Current driver's licence and own reliable transport, as the business is located in the suburbs
• Proactive, positive and team-oriented approach

Required skills

• Professional verbal and written communication skills
• Strong organisational skills and attention to detail
• Ability to manage multiple tasks and prioritise
• Intermediate computer skills, including Microsoft Office

What we offer

• Stable, full-time position in a growing business
• Friendly, supportive and collaborative team environment
• Varied role combining customer service and administration
• Competitive salary based on experience
• On-site parking provided

Applications are made online through the recruiter's application form; only candidates meeting the client's selection criteria will be contacted.